The City of York, Pennsylvania: Employment Opportunities
IS Technician
This Information Services Technician is responsible for desktop support to city end users of PC's and IS/IT equipment. Will provide technical expertise for computer and network activities, assisting in the maintenance of a NetWare/Windows NT MAN and assist with the integration of hardware/software systems into user network environment. Other functions include testing and installation of PC system and application software; perform onsite installation and preventative maintenance of equipment/electronics devices. Perform periodic and corrective maintenance on installed equipment and respond to service calls based on priority. Modify or update equipment when necessary. Ensure proper inventory of equipment, parts and materials. Maintain records and paperwork. Interact with customer to ensure satisfaction.
Department: Information Services
Salary: $10.37 - 12.96 per hour
Application Deadline: 09/25/2010
Typical Work: · Unpack, set up, configure and diagnose performance of workstations.
· Perform hardware diagnostics and routine moves and changes.
· Assist in the cabling and configuration of LANs.
· Record and archive PC workstation environments for future troubleshooting reference and inventory management.
· Perform basic software troubleshooting and diagnostics.
· Load application software on single user operating systems.
· Troubleshoot and respond to user questions.
· Track and update open calls and/or escalate problems as directed by client procedures.
· Imaging desktops and laptops.
· Installing and configuring hardware and software.
· Provide basic desktop training to employees.
· Provide some server support.
· Perform other related duties as required.
Required Skills: · Ability to interact professionally with customers.
· Comprehensive knowledge of PC hardware and peripherals based on Intel chip sets.
· Ability to install, configure, and troubleshoot hardware and software in a Novell NetWare/Windows NT environment.
· Working knowledge of MS Office Suite and other commercial off-the-shelf software packages.
· Ability to work with SQL Server on a limited basis.
· Ability to interact with PC users of all skill levels.
· Strong organizational skills with emphasis on detail and follow-up.
· Strong verbal and written communication skills, including the ability to communicate technical information to non-technical people.
· Knowledge of PC operating systems (Windows 9X) and standard applications.
· Some knowledge of server operating systems (Novell NetWare and Windows NT) and knowledge of server and client connectivity (client 32/MS client NDS).
· Ability to work effectively and independently in an atmosphere of multiple projects, shifting priorities.
· Ability to meet deadlines.
· Ability to work in a team environment.
· Ability to lift and carry computer equipment and peripherals for installation, maintenance and storage.
Minimum Experience: · A high school diploma or equivalency.
· Related certificate from a technical trade school or two-year technical degree.
RESIDENCY REQUIREMENT
Employee in this position must comply with Article 165 "Employment Provisions", of the Codified Ordinances of the City of York, Pennsylvania, Section 165.07 "Residency Requirements" effective February 1, 1994.
Application Instructions
Send resumes and letters of interest to:
The City of York
Human Resources
PO Box 509
York, PA 17405
Or email to HR@yorkcity.org.
Download a printable application here.
RESIDENCY REQUIREMENTS
(a) "Employee" means any person appointed to any position of employment by the City, whether such employment be full or part-time provided such person receives financial compensation from the City subject to withholding taxes by the State or Federal government.
(b) "Residence" means the actual domicile where the employee normally eats and sleeps and maintains a normal household.
(c) All persons who shall become employed by the City (other than department heads who remain subject to the provisions of Section 121.03(b)) on or after the effective date of this section shall be or become residents of the City within six months from the first date the employee achieves permanent employment status.
(d) All new employees, once their residence in the City is established, shall be required to maintain residence within the City during their employment. Failure to do so shall be determined to be a forfeiture of employment.
(e) Effective February l, 1994, and thereafter annually, every employee of the City shall file, with the City Controller, a certificate stating the employee\'s name and place of residence. Such a residence certificate shall be signed under penalty of perjury. The City Controller may also, from time to time, require proof of the bona fide residence of any employee of the City, to determine such employee\'s eligibility to receive financial compensation from the City.
(f) Officials and employees of the City shall be subject to such residency requirement as may now or in the future be imposed by the laws of the Commonwealth of Pennsylvania or by any contract or agreement resulting from the collective bargaining process. (Ord. 3-1994 §1. Passed 2-l-94.)
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